FAQ's

Welcome to the Nelle Cards FAQ page! Below are answers to the most common questions about our products, services, and store policies. If you don’t find the answer you're looking for, please feel free to contact us directly.

1. What types of products do you sell?

We specialize in Hobby Box card products, including collectible trading cards. Our selection includes boxes containing cards from a variety of themes and series, perfect for enthusiasts and collectors alike.

2. How do I place an order?

Placing an order is easy! Simply browse our collection of Hobby Box cards, add your desired items to your cart, and proceed to checkout. You’ll be prompted to provide your shipping and payment information to complete the order.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal

4. How will my order be shipped?

We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once your order has been shipped, you'll receive an email with tracking information to follow its progress.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order is in transit.

6. Do you ship internationally?

Currently, we only offer shipping within the United States. We hope to expand to international shipping in the future.

7. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your shipment through the carrier’s website.

8. What should I do if my product arrives damaged?

If your order arrives damaged, please contact our customer service team immediately at cliffordmrhenryjames1@gmail.com or call us at +1 (707) 225-3037. We will assist you with returns or exchanges as necessary.

9. How do I return an item?

If you are not satisfied with your purchase, we offer a return policy. Please refer to our Return Policy page for detailed instructions on how to return your items. Returns must be initiated within 30 days of purchase.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, this is something we may consider offering in the future!

11. How can I contact you?

For any questions or concerns, please contact us:

12. Are the cards you sell authentic?

Yes, we only sell authentic Hobby Box card products from reputable manufacturers. Each item is carefully inspected to ensure quality before it is shipped to you.